Shipping policy
All orders must be paid in full before shipping.
Because Belgard and Tremron function primarily as manufacturers selling through local distributors and authorized dealers, neither company maintains a direct, standalone e-commerce consumer return policy on their official websites. Instead, product returns (non-defective) are governed by local dealer/distributor terms, while product issues (defective/damaged) are covered by manufacturer warranties.
Below is a single, unified policy framework that synthesizes how returns, exchanges, and warranty claims are handled across both delivery scenarios.
Unified Hardscape Return & Exchange Policy
1. Pre-Delivery Scenario (Cancellation Before Ship/Dispatch)
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Standard Stock Items: Orders may be canceled prior to dispatch or loading at the manufacturing yard/distributor warehouse without additional return or restocking fees.
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Special Orders & Custom Items: Custom runs, non-standard colors, or non-inventory special orders cannot be canceled or modified once production or order staging has commenced.
2. Post-Delivery Scenario (Delivered Materials)
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Return Window: Returns for non-defective, unused product are generally accepted within 30 days of delivery through the selling dealer or distributor.
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Condition & Packaging Requirements:
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Pavers, wall units, and palletized hardscapes must be unused, uninstalled, and intact in their original factory wrapping or shrink-wrap on original pallets.
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Returns must be bundled in original layers so they can be safely loaded via forklift.
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Partial pallets, broken units, loose pavers, or opened bulk materials are non-returnable.
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Restocking & Freight Fees:
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Non-defective returns are subject to a 20% restocking fee.
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The customer is responsible for all round-trip freight, delivery, and flatbed pickup fees. Original shipping charges are non-refundable.
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Exclusions: Wet-cast products, non-stock colors, special orders, and clearance items are final sale and non-returnable.
3. Damaged or Defective Deliveries (Manufacturer Warranty Claims)
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Inspection Upon Arrival: All orders must be inspected immediately upon delivery. Notice of damaged, broken, or mis-shipped product must be filed prior to installation.
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Defective Product Coverage:
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If units are verified as defective under manufacturer terms, the material will be replaced at no charge.
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Belgard: Covered under a lifetime transferable limited warranty for material replacement.
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Tremron: Covered under a 25-year residential / limited commercial warranty for material replacement or purchase price refund.
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Limitations: Warranties cover material replacement only. 1 Labor, freight, delivery, re-installation costs, and standard color variations or efflorescence are not covered. 2